Monday is the busiest day for calls to our Helpline. If your call can wait, please try calling us again later in the week. If you need to get hold of us urgently, please try using our email service below and we’ll get back to you as soon as possible. Thank you for understanding.
If you’ve completed a full council homeless application and assessment, and they have refused to house you, there are still options open to you:
Day Centres offer showers and hot meals and have advisors who may be able to refer you into other types of housing like hostels and supported homeless accommodation. You can find your nearest day centre by searching the Homeless UK website.
The council have a duty of care to homeless people. If you believe you have a right to be housed, you can challenge the council’s decision. To find out if your case can be challenged you can get free legal advice from one of the following:
The Civil Legal Advice Line on 0345 345 4 345
A Law Centre. Find your nearest one.
You can also contact Shelter's helpline – call 0808 800 4444 (8am to 8pm Monday to Friday, 8am to 5pm at weekends) for advice on finding a place to stay for the night. Staff at the helpline can give you immediate practical assistance, explain your rights and suggest services that may be able to help you.
If you can, arrange to stay for a short time with friends or family that you trust. This will give you more time to look for longer-term accommodation.
Call the Centrepoint Helpline free on 0808 800 0661 (Monday to Friday, 9am to 5pm) or leave your details below and a Centrepoint Helpline Advisor will get back to you as soon as possible.
