We provide a dedicated helpline, and financial and legal advice for young people at risk of or experiencing homelessness.
Housing advice from the Centrepoint Helpline
The Centrepoint Helpline provides housing advice in England to young people aged 16-25 or their family and friends over email, webchat and phone. We listen to young people and provide them with advice and details of services they can access.
We're here to listen. Any information we are told will not be shared outside of Centrepoint unless we have reason to believe someone is at risk.
Support by phone
The Centrepoint Helpline is currently open Monday to Friday between 9am and 5pm. We're committed to reviewing these opening hours and improving access to translation services.
Support by webchat
Our dedicated Helpline advisors are available to chat online Monday to Friday between 9am and 4pm.
Support by email
We will aim to reply to messages outside of opening hours within two working days.
Financial advice and help with budgeting
Our Moneywise programme helps young people learn financial literacy skills, so they can make good financial choices as young adults.
Through tailored support, we teach young people how to manage their money, create a budget, understand priority and non-priority bills, and save and prepare for independence.
The programme includes one-to-ones for individuals, group workshops, peer-to-peer mentoring, support opening a bank account and applying for official photographic identification. Young people can access the programme during their time with Centrepoint and for a six-month period after moving on.
Moneywise gives young people the opportunity to gain expert external advice from a number of recognised financial organisations who support the programme. Those who complete Moneywise show improved financial management skills, including saving money and sticking to a budget.
Legal advice for young people
Thanks to relationships with external partners, we can offer young people access to legal advice on a range of issues from employment rights and family law to immigration advice and consumer rights. If a young person feels they have been treated unfairly or want to understand their rights, we link them with a lawyer.
The advice is free and independent. Without this service, young people who cannot pay for legal advice would be unlikely to receive any advice at all.
For young people, knowing their rights means they can blaze their own path, equipped with the knowledge they need to self-advocate and the confidence to challenge decisions. It’s about access to justice.