Are you feeling overwhelmed about where to start with finding safe housing?
If you’re in England and aged 16 to 25, call, message or chat live with our non-judgemental and experienced Helpline advisors to get advice on your housing situation and rights. They will listen, give you guidance and connect you to the right services to help you find a place to stay where you can close the door and feel safe.
Our friendly advisors can also support you if you’re worried about a young person who is homeless or facing homelessness.
Call the Centrepoint Helpline
Call free on 0808 800 0661, Monday to Friday, 9am–5pm.
If you’d prefer to speak in a language other than English, let us know and we can get in touch with a translator for you within a few minutes of your call.
If you need help outside these hours, send us a message and one of our advisors will call you back within two days.
Chat online with a Helpline advisor
Start talking with one of our advisors straight away, between 9am and 4.30pm, Monday to Friday. First, we'll ask you a few simple questions about your situation.
You can open Live chat with the purple button on the right of the screen.
If our Live chat is closed, please send us a message and we’ll get back to you within two working days.
Send a message to a Helpline advisor
Send us a message and one of our Helpline advisors will phone or email you back within two working days. We’ll ask you to let us know a bit about what you want to discuss.
How will Centrepoint help me?
Whether you’re facing eviction, sleeping rough or sofa surfing, we will listen and do everything we can to help. We’ll take the time to make sure we understand your situation before we offer you advice.
It’s scary when you don’t know where to turn. Our advisors will help you navigate the complex housing system so that you can find somewhere safe to live.
You’ll receive tailored guidance to make sure you understand your options.
Last year, nearly 7,000 people contacted the Centrepoint Helpline to get the advice they needed to find safe accommodation.