Supporter promise

We couldn’t do what we do without you, our amazing supporters. We don't take your donation for granted, so this is our promise to you.

Our commitment to you

1. We value your donation

We’ll make sure we’re as cost-effective as possible, so your donation can have the greatest impact for homeless young people.

2. We value transparency and honesty 

We are open and honest about what we do and where your money goes and publish this information regularly. We tell the truth and do not exaggerate. 

Where we ask a third party to fundraise on our behalf, we will ensure this relationship and the financial arrangement are transparent and that they following our fundraising principles.

3. We value accountability 

If you’re unhappy with our fundraising, we’d like to hear about it – in fact we see it as an opportunity to learn and improve. Please email us at

If people acting on our behalf fail to meet our high standards, we’ll always act quickly to take appropriate action.

4. We value respect 

We will make it clear and easy for you to choose how you want to hear from us. If you tell us you don’t want to hear from us again, or want to hear from us less, we will respect your wishes.

If we call to speak with you, we will make sure during the call that you’re happy hearing from us in this way.

5. We will protect your privacy and personal data 

Your donations are completely personal to you. We adhere to the EU’s General Data Protection Regulation and the Privacy and Electronic Communications Regulations (PECR). You can read our privacy policy here.