A young woman supported by Centrepoint - the UK's leading youth homelessness charity.


We've put together some responses to the questions you ask us the most.

Read on to find out more about our work, how we manage your support and how you can get involved.


Homelessness and Centrepoint's work

Who are Centrepoint and what do you do?

Centrepoint is the UK’s leading youth homelessness charity.

We support young people aged 16-25 across 60 services in London, Yorkshire, Manchester and the North East of England.  Homeless young people can stay with Centrepoint for up to two years.  After this, we keep supporting them for another six months to make sure they can live independently.

We provide accommodation, health support and life skills to get homeless young people back into education, training and employment. Amazingly, 94 per cent of Centrepoint young people move into their own homes or reconnect with their families, get their first jobs or go to university.

How do young people get a room?

Local council services refer young people to Centrepoint. A lot of the young people who come to us have experienced extreme housing needs. These are often caused by issues such as family breakdown, abuse, and mental and physical health problems. We also work with care leavers and young people who have criminal records.

Do young people pay rent?

Yes. Our accommodation has a cost attached to support the ongoing maintenance of the building. We remind young people who are paying rent that this is a priority.

When a young person signs a tenancy agreement, they agree to pay rent and other charges weekly. It’s very important that young people do not get behind with their payments.

The rent we charge is significantly reduced from the market rate in our services’ local area. Paying rent also teaches young people about taking responsibility for managing their finances. We help young people to understand and manage this.

Does Centrepoint support rough sleepers?

Yes – around 31% of the young people we support have slept rough.

However the majority of young people are referred to us by the local council and are known as “hidden homeless”. These are young people trapped in a cycle of sleeping on night buses, at rail stations or on friend’s sofas.

Someone I know has gone missing. Are you able to help?

Unfortunately, no. Centrepoint is not a missing person’s agency, and it’s highly unlikely a missing person would arrive at one of our services. We’re also unable to provide temporary accommodation.

You can find useful information about how to register a missing person on the Missing People’s website. You should also report them to the Police.

How do I get support for a homeless young person?

We can only support and advise young people if:

  • they are homeless or at risk of homelessness
  • they live in the UK
  • they are aged between 16-25

If you know a young person who needs housing advice, please refer them to the Centrepoint Helpline.

If they are below the age of 18, contact your local children’s services immediately.

Can I refer a young person to Centrepoint?

Unfortunately we can’t accept referrals from young people, friends or family. Centrepoint works on a referrals basis, so local council services refer young people to us.

Young people must present to their local council as homeless or at risk of homelessness. If they are accepted, the council will assess them and work out their housing needs. If they are referred to Centrepoint, we will then place them in the right accommodation based on their individual needs.

I've seen someone sleeping rough. How can I help them?

If you see someone rough sleeping, please contact Streetlink. Streetlink enables members of the public to connect people sleeping rough with the local services that can support them. 

You can also call the Shelter Helpline on 0808 800 4444. They’re open 8am-8pm on weekdays and 9am-5pm on weekends.

Please be aware Centrepoint is unable to visit a homeless young person as we don’t have an outreach programme.

I have a spare room. Can a young person stay with me?

Thank you for kind offer – this is what we would call “supported lodgings”. This isn’t something we currently offer or support as we don’t have the necessary procedures in places.

However, we do endorse this type of provision as it can be very effective in meeting the needs of young people. If this is something you’re considering, please contact your local council.

Fundraising and support

How can I make a donation to Centrepoint?

Thank you so much for considering supporting our work.

You can make a regular donation by Direct Debit or a one-off donation. Please visit our donate page.

You can also call our friendly Supporter Care team on 0800 23 23 20. You can speak to them about setting up a donation by bank transfer or standing order.

What is room sponsorship?

Room sponsorship is a great way to support homeless young people. A room at Centrepoint gives a homeless young person a safe place to stay and the first step back into education, employment and training.

Room sponsors support us with a minimum gift of £12 per month. They then receive regular updates about how their support is changing lives and a welcome pack when they first sign up.

Become a room sponsor.

Can I sponsor a young person?

We unfortunately don’t offer the option to sponsor a specific young person. The young people we support have individual and sometimes complex needs, which means there isn’t a ‘one-size-fits-all’ approach to supporting them. Due to this, we don’t know how much or what type of support they may need or how long a young person might stay with us, which makes offering sponsorship in this way very difficult. 

You can however Sponsor a Room for a young person – find out how to do that here

Can I donate by post?

Yes. If you'd like to donate by post you can send a cheque, along with your details to the below address while we only have limited access to our Head Office due to the pandemic.

Our address is:



PL24 2SQ

We would recommend sending a cheque instead of cash in the post.

Freepost addresses do not require a stamp, however if you would like to use one it will reduce our costs.

What is Gift Aid and am I eligible?

Gift Aid is a great way of increasing the value of your donation at no extra cost to you.

If you’re a UK taxpayer, we can reclaim the basic rate tax (25%) on your gift. This means if you donate £100, with Gift Aid will be worth £125 to Centrepoint.

The extra support is taken from the tax you have paid the government in the last four years. You can claim Gift Aid on your donation by phone, website and donation form.

If you have any questions, please contact our Supporter Care team on 0800 23 23 20 or

How much of your expenditure goes on your work with young people and how much goes on fundraising?

For every £1 Centrepoint spends, 69p goes directly to supporting homeless young people. 8p goes towards overheads and governance and the remaining 23p goes towards raising the next £1. For each £1 Centrepoint invests in fundraising, we generate £2.20 in additional funds.

What is your Chief Executive’s salary and do you have a salary policy?

Our staff's salaries are similar to equivalent roles in the charitable and public sectors.

Centrepoint does not try to compete with salaries in the private sector. However, we must still attract the most talented, experienced professionals to ensure the best support for homeless young people. Safeguarding vulnerable young people and their futures requires professionalism and expertise.

Centrepoint’s Senior Executive team is smaller than those at other charities. This means the people in each role have to possess a broader range of skills and experience.

15 of our executives receive a salary of over £60,000, including our Chief Executive whose salary is over £150,000. 

How can I stop receiving post, emails or calls from you?

You can stop receiving communications from Centrepoint at any time. You can do this by contacting our Supporter Care team by phone 0800 23 23 20, email or you can complete our form.

If you would like to tailor the communications you receive, please discuss your preferences with the team and we’ll do our best to accommodate you.

How can I cancel or change my direct debit?

We completely understand things change and at some point you may want to amend or cancel your gift.

If you would like to change your donation, please contact our Supporter Care team on 0800 23 23 20 or You can also change your donation here >

Please note it takes three working days to amend or cancel gifts. If your gift is due to be debited within three working days, we may not be to cancel it in time and you should contact your bank.

Can I donate items or food to young people at Centrepoint?

Thank you for your kind offer. The items we’re able to accept depends on the needs of our young people at the time you’re making the donation. We can’t always accept donations because of a lack of storage space at our services. For full details on how to donate and which items we accept, please take a look at our gifts in kind page

If you have non-perishable food to donate, please send it to the Trussell Trust and let them know Centrepoint referred you. Once the Trust has received a certain amount of food donations on behalf of Centrepoint, they will provide grocery vouchers to our young people. Please note the Trussell Trust is unable to accept perishable food.

Are all the photos and stories you use real?

Every homeless young person’s story we share is true. However, we may use a model or an alias to protect the young person’s identity.

Can I visit one of your hostels?

Our hostels are generally not open to the public. This is mainly to protect the young people we support.

However, we do run an annual supporter event where you can hear from our young people and staff. Please email our Supporter Care team to find out about the next event and to register your interest.

Getting involved

Can I volunteer?

It’s great to hear you’re interested in supporting us by volunteering – thank you.

We recruit for roles based on the needs of the young people we support. There might be times when we don’t have any roles available and other occasions when we have a lot of positions to fill.  Unfortunately, we can’t accept speculative applications.

When we do advertise for amazing new volunteers to join us, we normally ask for a minimum commitment of three months. Check out our latest volunteering opportunities.

If you would like us to notify you when there are new volunteering opportunities available, please email Please provide us with contact details and the location where you’re interested in volunteering.

I’m putting on my own event or taking part in a challenge event. Can I fundraise for you?

Yes, that’d be amazing – thank you.

Please visit the fundraising and events section of the website to see you how you can get started. 

I’d like to put on a Sleep Out. How can I do this?

Before putting on your own event, it’s worth checking out our Sleep Out pages to see if one has already been organised in your area.

If you’re still interested in holding your own, please visit out Put on your own Sleep Out page – there are lots of tips and resources there.

Can I buy presents for a young person?

We’re very grateful to everyone who wants to give a present to a young person.

However, we’d advise against sending individual presents as it’s hard to decide who should receive it.

If you’d like to do something special for our young people, please make a one-off gift or send in a grocery voucher.

At Christmas we do offer a range of alternative gifts which can be bought for young people, instead of you buying a present for a friend or loved one. You can see our selection of gifts for a young person on our More than Gift page. 

Please note that these are examples of gifts we buy for young people at Christmas and throughout the year.

My school would like to fundraise for you. How do we do this?

We’d love you to fundraise for us!

You can fundraise however you like, but we can provide tips and materials to help you every step of the way. Please email our Community and Events team to register your event and to let us know how we can help you. 

I’m an employer who would like to offer job opportunities to young people. How can I do this?

Thank you so much for offering to support our young people. If you’re a company and would like to talk more about job opportunities for Centrepoint young people, please email our National Employer Partnership Manager.

We’re a homelessness organisation who would like to find out more about working with Centrepoint. How can we help?

If you’re in Sunderland, Yorkshire, London or Manchester, please email our Centrepoint Partnering team.

If you’re in another part of the country, please email End Youth Homelessness.

I am a student conducting research on homelessness, can you help answer some of my questions?

It is great to hear that you are doing research into homelessness. As much as we would love to be able to help with your research project, I’m afraid we are unable to do so. We receive so many requests for help like this that we simply do not have the staff resources to be able to answer research questions. You may able to find the answers to some of your questions in the Policy and Research section of our website. We wish you the best of luck with your project and research.


I have an idea that could help end youth homelessness. Can Centrepoint help me take my idea forward?

Thank you for wanting to help support homeless people, but unfortunately we don’t have the resources to advise on projects designed to help with the very broad issue of homelessness.


Still can't find what you're looking for?

If you have a question we haven't answered here, please contact our friendly Supporter Care team. They'll be more than happy to help.

Email the team