Monday is the busiest day for calls to our Helpline. If your call can wait, please try calling us again later in the week. If you need to get hold of us urgently, please try using our email service below and we’ll get back to you as soon as possible. Thank you for understanding.
It takes a lot for a young person to share their situation with you and having a trusted friend there for support can be a real lifeline. You can support them by helping them communicate their situation to the local council and other agencies, making calls with them, helping them with forms and attending appointments wherever you're able, to advocate on their behalf.
The first step is visiting the Council. You can refer them to our page: talking to the council - what you need to know.
If the council can’t offer any support, there are also a number of services that may be able to help. You can get advice from Shelter's helpline – call 0808 800 4444 (8am to 8pm Monday to Friday, 8am to 5pm at weekends) They can advise you of the young person’s housing rights and which services you could support them to access.
You can also use the Homeless UK directory to find housing advice and accommodation in your area.
Call the Centrepoint Helpline free on 0808 800 0661 (Monday to Friday, 9am to 5pm) or leave your details below and a Centrepoint Helpline Advisor will get back to you as soon as possible.
