ARE YOU HOMELESS, SOFA SURFING OR AT RISK?

Resident's Page

Want to know who to contact about your accommodation? Need to speak to someone about your employment status? You've come to the right place - take a look at our most common Independent Living FAQs below.

How do I contact my housing officer?

Working hours are 9am–5pm Monday to Friday.

If you live in Lewisham, Hackney or Croydon (CRO postcodes):

Your Housing Officer is Janet Alder.  

j.alder@centrepoint.org     

07825 231619 

 

If you live in Redbridge (RM6, RM8), Newham (E15) or Waltham Forest:

Your Housing Officer is Bodrul Alom.

b.alom@centrepoint.org     

07974 446263 [photo of Bodrul}

 

If you live in Brent, Croydon (SE19 and SE25) or Redbridge (IG1, IG2):

Your Housing Officer is Babs Smith.

b.smith@centrepoint.org   

07825 188704 {photo of Babs}

I have an emergency - who do I contact?

Our out of hours emergency contact number is 020 7423 6839, and is available weekdays from 5pm-9am, weekends and bank holidays.

What is an emergency?

An emergency is a repair that puts your health, safety or security at risk or could cause significant damage to your home including flooding or total loss of electricity or water.

If you have an emergency outside of our office hours, after 5pm Monday–Friday, at weekends and on Bank Holiday.

If you have no hot water or heating, a water leak or flood, electrical failure or if you are locked out of your home you can still get help.

Staff at 24 hour Centrepoint’ service answer this number. Tell them that you live in an Independent Living property and they will advise you what to do.

If there is a fire, medical emergency or serious crime taking place call 999 first.

How do I report a repair?

Within working hours

If you need to report a repair within working hours (9am–5pm, Monday to Friday) contact your Housing Officer.

If you live in Lewisham, Hackney or Croydon (CRO postcodes):

Your Housing Officer is Janet Alder.  

j.alder@centrepoint.org     

07825 231619 

 

If you live in Redbridge (RM6, RM8), Newham (E15) or Waltham Forest:

Your Housing Officer is Bodrul Alom.

b.alom@centrepoint.org     

07974 446263 

 

If you live in Brent, Croydon (SE19 and SE25) or Redbridge (IG1, IG2):

Your Housing Officer is Babs Smith.

b.smith@centrepoint.org   

07825 188704 

Outside working hours

Outside of working hours is after 5pm Monday–Friday, at weekends and on Bank Holidays.

Call the emergency line on 0207 423 6839. Staff at Centrepoint's 24-hour service will answer. Tell them that you live in an Independent Living property and they will advise you on next steps.

What happens when I report a repair?

Your Housing Officer will discuss repair with you and listen to your concerns to establish whether the repair is classed as Emergency, Urgent or Routine. They will log the repair request on an internal system which will alert Centrepoint’s Property Management Team who will work with you and your Housing Officer to fix the repair.

Please be aware that you are responsible for being on site to give tradespeople access to the property, if this is an issue please discuss with your Housing Officer.

I have a complaint/compliment regarding my service - who can I tell?

Help us improve our service

We value you, our residents, and appreciate that you have first-hand experience of our service – what’s working well and what needs improving.  Have your say on the service Centrepoint provides and let us get involved in helping us make positive changes.

We also have opportunities to get involved and work with the Independent Living Team on various projects.

Please email independentliving@centrepoint.org with your feedback, thoughts and suggestions for improvements.

I want to talk to you about my employment

Maybe you have an issue in your workplace, want to update your CV or you are considering a career move. Your Housing Officer will be able to support, and can refer you into Centrepoint’s Jobs and Education Team, who can give you specialist advice and work one-on-one with you to get you where you want to be.

Contacts:

If you live in Lewisham, Hackney or Croydon (CRO postcodes):

Your Housing Officer is Janet Alder.  

j.alder@centrepoint.org     

07825 231619 

 

If you live in Redbridge (RM6, RM8), Newham (E15) or Waltham Forest:

Your Housing Officer is Bodrul Alom.

b.alom@centrepoint.org     

07974 446263 

 

If you live in Brent, Croydon (SE19 and SE25) or Redbridge (IG1, IG2):

Your Housing Officer is Babs Smith.

b.smith@centrepoint.org   

07825 188704