Our Helpline is here to prevent young people from becoming homeless. It is a completely free service. We know that Monday is the busiest day for calls to the Helpline, so please keep trying if you aren’t able to get through immediately. We are busy, but we are here to help. Or you can use our email service below and we will get back to you as soon as possible.
The Independent Living programme is only possible thanks to the dedication of our hardworking staff, who want to see young people thrive. Get to know them a little better here.
Likes: Football, running and dog walking
Dislikes: Country music, blue jeans and slow walkers
Steve has been working in the social housing sector for over 25 years. Past experience of working for local authorities and housing associations in some of the most deprived areas of the country has given him a passion for transformational change and creating opportunities to change lives.
Likes: Real coffee, books and the beauty of oceans
Dislikes: Moaners, traffic jams and junk food
Suzanne leads our small London housing operations team. She takes responsibility for ensuring that our IL properties are safe and comfortable places to live. Suzanne has nearly 20 years’ experience in housing management with several housing associations and local councils. Her goal is ensuring our residents can make their IL flat a home.
Likes: Monkeys, yoga and 90s grunge music
Dislikes: Spiders, chillis and flip flops
Ella’s main focus is managing relationships with delivery partners, increasing referrals and growing the reach of the service. With a background in learning and development, Ella believes that every day is a learning day!
Likes: Marmite and peanut butter together, horror films
Dislikes: Prawns
Janet has worked with young people within the supported housing sector for over 15 years. She uses this experience to support young people move toward complete independence.
Likes: Swimming, laughing and Diet Pepsi
Dislikes: Marmite, tea and noise
Babs is an experienced Housing Officer who has worked within the housing sector for more than 20 years, in a number of departments. Her main focus is supporting young people as they discover the realities of responsibility on their journey towards living independently.
Likes: Liverpool FC, snooker and horror movies
Dislikes: Man United, Chelsea and Atletico Madrid (and Man U again)
I have gained considerable experience in helping tenants manage their tenancies and achieve a positive move on. I have a special interest in advising people on how to get on to the property ladder and find out what government help is out there for first time buyers.
