Virtual gifts FAQs

The Perfect Gift is an opportunity for you to purchase a virtual gift for a loved one and make a meaningful difference to young people experiencing homelessness. 

All gifts displayed on The Perfect Gift website and within printed catalogues, are examples of how your order could support young people across the country. Price points are examples and may vary between different services and regions. 

All monies generated by The Perfect Gift are used to provide accommodation and support for the young people in our care not just at Christmas but all year round, wherever the need is greatest. 

Simply browse the selection of gifts and add to your basket. Choose whether you would like to send a postal card or e-card and decide where you would like these to be sent – either to yourself or directly to your loved one. You can also choose to have no card. 

You can then add your personal message and cards will be sent within 10 days, with ecards sent within 30 minutes.  

This card was designed by former Centrepoint resident, Cassie, who is now an art teacher. She based the design on her Chow Chow, Gwyn, who loves Christmas!  

Please note, the front of this card cannot be personalised – at checkout, please enter 'N/A'  

Once you’ve ordered your gifts(s) online you’ll receive an email confirmation within an hour of placing your order (as long as you’ve entered your email address correctly), which will detail your order. 

If you haven’t received a confirmation email, it may have gone into your spam folder in your inbox, so try checking there. If you can’t find it, please email us at supportercare@centrepoint.org or call our Supporter Care team on 0800 23 23 20. 

All email addresses provided when ordering an ecard will be used to send the ecard only and will not be used for any marketing purposes. If you are sending the ecard directly to your loved one, you may wish to ask their permission first. 

Your personal information and that of any recipient is only supplied to third parties, contracted by Centrepoint, in order to fulfil your order or except when it is required by law. Under any other circumstances, we do not allow third parties access to our supporter information. You can view our Privacy Statement online at centrepoint.org.uk/privacy. 

Postal Cards – we aim to deliver all posted cards within 10 days.  We start dispatching physical cards as soon as possible and  

E-cards – these will be sent within 30 minutes of receipt of order. 

We’re not able to delay the send of postal or e-cards till nearer to Christmas. If you would like your loved one to receive their card in December, we suggest sending the card to yourself and then sharing with your loved one separately.

All orders placed online by the 12th December should arrive in time for Christmas. For those ordering via post, order forms will need to be returned by the 7th December to land in time for Christmas.  

We cannot guarantee Christmas delivery for postal cards ordered after these deadlines, but we will do our best. We'd suggest choosing the e-card' option instead.