We couldn’t do what we do without you, our amazing supporters. We don't take your donation for granted, so this is our promise to you.
Our commitment to you
1. We value your donation
We use your donation carefully and responsibly, so that the money you give has the greatest possible impact for young people facing homelessness.
2. We value transparency and honesty
We are open and honest about what we do and where your money goes and publish this information regularly. We tell the truth and do not exaggerate.
Where required, we will provide clear and accurate information explaining how funds raised will be used.
Where we ask a third party to fundraise on our behalf, we will ensure this relationship and the financial arrangement are transparent and that they following our fundraising principles.
3. We value accountability
If you’re unhappy with our fundraising, or how we have handled your concern, we’d like to hear about it so we can learn and improve. Please email us at supportercare@centrepoint.org.
If people acting on our behalf fail to meet our high standards, we’ll always act quickly to take appropriate action.
4. We value respect
We make it clear and easy for you to choose how you want to hear from us. If you tell us you don’t want to hear from us again, or want to hear from us less, we will respect your wishes.
We never put undue pressure on you to make a donation and we are sensitive to people who may be in vulnerable circumstances.
If we call to speak with you, we will make sure during the call that you’re happy hearing from us in this way.
5. We will protect your privacy and personal data
Your donations are completely personal to you. We adhere to the UK General Data Protection Regulation (UK GDPR) and the Privacy and Electronic Communications Regulations (PECR). You can read our privacy policy here.