Face-to-face fundraising

Our face-to-face fundraisers raise vital support and awareness for our work.

How does face-to-face work? 

Our mission is to end youth homelessness by 2037 and face-to-face fundraising is an extremely efficient and effective way to achieve our ambitious goal.

Face-to-face fundraising is a vital part of our fundraising programme and over the years we've raised millions of pounds to directly support homeless young people. Unfortunately, young people are being devastated by the ongoing cost-of-living crisis and existing financial pressures, meaning it's never been more important for us to get out there, speak to people and explain why we need their help.

We work closely with our teams to keep them, and the public, safe. We follow guidelines set out by the Fundraising Regulator and the Chartered Institute of Fundraising to ensure their work is compliant and regulated.

We are so thankful for our passionate and dedicated teams and all of the generous donors who choose to donate in this way.

If you have any concerns or want to discuss our face-to-face fundraising programme further, please call our friendly Supporter Care team on 0800 23 23 20 or email supportercare@centrepoint.org.

Why do you use face-to-face fundraisers?

Our mission is to end youth homelessness by 2037. Face-to-face fundraising is a way to increase the support for Centrepoint efficiently and effectively.

In fact, regular giving makes up 45% of all Centrepoint’s fundraised income. With our 77,000 regular supporters, face-to-face fundraising has raised £15,500,000 since its launch in 2014.

We're aware not everyone will want to stop to speak to our fundraisers. While this is understandable, it's essential we continue to gain new supporters to help us end youth homelessness in the UK.

We use three types of face-to-face fundraising:

  1. Door-to-door knocking
  2. Private site stands
  3. Street fundraising

Using different methods safeguards the way Centrepoint fundraises and allows us to diversify the supporters we engage with.

We do not allow our fundraisers to accept cash.

Instead they will ask for donations via Direct Debit or Recurring Card Payment, as this is the most secure way for our supporters to donate. 

We provide our fundraisers with a distinctive bright purple uniform with a Centrepoint logo. 

All Centrepoint fundraisers will have a photo and name ID badge visible at all times. If you can't see their ID, ask them to show it to you and they'll be happy to do so.

Fundraisers must have the IOF regulator on their ID badge. The ID badge should be about the size of a credit card and worn around the fundraiser's neck. 

However, if you still feel unsure, please feel free to call our Supporter Care team between 9am-5pm Monday-Friday on 0800 23 23 20.

Our carefully trained fundraisers store all Direct Debit and Recurring Card details on a secure, encrypted system. This means, once inputted, the fundraiser is unable to pull this information up again.

One of the reasons we use this method is because of the Direct Debit Guarantee. Banks and building societies offer this protection to cover all regular giving payments. This means if there's an error with your Direct Debit or recurring card payment you're entitled to a full and immediate refund. 

We adhere to the General Data Protection Regulation, and will record your information on our database to process your donation payment. We will keep you informed on how your support is changing lives, unless you specify otherwise. 

Centrepoint will never sell or swap supporters' personal information. Occasionally, we will have to share supporter information with agencies who help us process donations. These agencies do not sell, swap or share any information, and will delete the information they hold after a set period. 

If you have any questions about Centrepoint fundraisers, please speak to our Supporter Care team by emailing supportercare@centrepoint.org or calling 0800 23 23 20.

We will ask you to provide as much information as possible so we can help with your query.

Have you recently changed your contact details or want to change your preference for receiving communications regarding your regular donation?

Please get in touch with our Supporter Care team:

If you are a UK tax payer, the government will contribute an additional 25% onto your donation. 

Our agencies tend to work across most regions of England, but we do not currently work in Scotland, Wales or Northern Ireland. 

We currently work with these fundraising agencies:

No. We work with agencies based on a pre-paid agreement. This means the entire amount of your donation will go directly to Centrepoint.

Our face-to-face fundraisers are trained to notice anything that may suggest a person is vulnerable. This includes: 

  • Asking unrelated questions
  • Responding in an irrational way to simple questions
  • Asking for questions or information to be continually repeated
  • Taking a long time to respond to simple questions
  • Repeating simple questions
  • Displaying signs of forgetfulness

We appreciate all feedback on our face-to-face fundraisers. If you'd like to share your experience with us, you can visit our fundraiser feedback page and let us know.