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ARE YOU HOMELESS, SOFA SURFING OR AT RISK?

A Centrepoint street fundraiser

Face-to-face fundraising

Our face-to-face fundraisers raise much needed support and awareness for our work.

If you'd like to join our team, please contact chris@inspiredpeople.org for more information.

We’re fundraising again

During the national lockdown, Centrepoint were not carrying out Face-to-Face fundraising. In line with best practice guidance issued by the Fundraising Regulator and the Institute of Fundraising, and working closely with other charities, as of the 12^th April we are now fundraising again.

We are working closely to support our teams and keep them, and the public, safe. Face-to-face fundraising is a vital part of our fundraising programme, and is a hugely effective and efficient way of raising money for Centrepoint. Over the years, this form of fundraising has raised millions of pounds to be spend supporting homeless young people – and with our services affected by the crisis, we need to fundraise now even more than ever.

We are so thankful for our passionate and dedicated teams, and all of the generous donors who choose to donate in this way.

We have put the following measures in place in order to ensure the activity is safe and compliant:

Fundraisers will be wearing PPE whilst travelling and equipped with hand sanitiser
Fundraisers will be wearing masks or visors when talking to the public
Fundraisers will be wearing a ‘respecting social distancing badge’ and will maintain social distancing throughout conversations with the public
All materials for a new donor will be digitalised and sent via email
The sign up process will be contactless
Our teams will be working in much smaller groups

As always, we will continue to monitor the situation incredibly closely – ensuring we adjust any activity according to government guidelines, and capturing all feedback we receive from the public carefully.

If you have any concerns or want to discuss this further, please call our Supporter Care team on 0800 23 23 20 or email supportercare@centrepoint.org.

Why do you fundraise for Centrepoint?

Meet our friendly team of face-to-face fundraisers and find out why they work for Centrepoint.

Why do you use face-to-face fundraisers?

Our mission is to end youth homelessness within the next 16 years. Face-to-face fundraising is a way to increase the support for Centrepoint efficiently and effectively.

In fact, regular giving makes up 45% of all Centrepoint’s fundraising income, with 73,000 regular supporters.

Why do you use different face-to-face fundraising techniques?

We use two types of face-to-face fundraising: Door-to-door knocking and Street fundraising.

Using different methods safeguards the way Centrepoint fundraises and allows us to diversify the supporters we engage with.

Do face-to-face fundraisers accept cash?

We do not allow our fundraisers to accept cash. Instead they will ask for donations via Direct Debit, as this is the most secure way for our supporters to donate.

How do I know the person speaking to me is legitimate?

We provide our fundraisers with a distinctive bright orange uniform with a Centrepoint logo.

All Centrepoint fundraisers will have a photo and name ID badge visible at all times. If you can't see their ID, ask them to show it to you and they'll be happy to do so.

Fundraisers must have the Pfra/IOF regulator on their ID badge. The ID badge should be about the size of a credit card and worn around the fundraiser's neck.

How do I know my direct debit is secure?

Our carefully trained fundraisers store all Direct Debit details on a secure, encrypted system.

One of the reasons we use this method is because of the Direct Debit Guarantee. Banks and building societies offer this protection to cover all regular giving payments. This means if there's an error with your direct debit you're entitled to a full and immediate refund.

How do you keep my personal information safe?

We adhere to the General Data Protection Regulation, and will record your information on our database to process your donation payment. We will keep you informed on how your support is changing lives, unless you specify otherwise.

Centrepoint will never sell or swap supporters' personal information. Occasionally, we will have to share supporter information with agencies who help us process donations. These agencies do not sell, swap or share any information, and will delete the information they hold after a set period.

Who can I contact about this activity?

If you have any questions about Centrepoint fundraisers, please speak to our Supporter Care team by emailing supportercare@centrepoint.org or calling 0800 23 23 20.

We will ask you to provide as much information as possible so we can help with your query.

Do agencies take a cut out of the donations their fundraisers generate?

No. The entire amount of your donation will go directly to Centrepoint.

How do you ensure vulnerable people aren't targeted by fundraisers?

Our face-to-face fundraisers are trained to notice anything that may suggest a person is vulnerable. This includes:

Asking unrelated questions
Responding in an irrational way to simple questions
Asking for questions or information to be continually repeated
Taking a long time to respond to simple questions
Repeating simple questions
Displaying signs of forgetfulness

Which agencies do you use?

Our in-house face-to-face fundraising department.
REAL Fundraising
One Sixty

I'd like to give some feedback on a fundraising I met - where can I do this?

We appreciate all feedback on our face-to-face fundraisers. If you'd like to share your experience with us, you can visit our Fundraiser Feedback page and let us know.

We're aware not everyone will want to stop to speak to our fundraisers. While this is understandable, it's essential we continue to gain new supporters to help us end youth homelessness in the UK.