Details for Support and Progression Volunteer (SPV)
Location
Hammersmith & Fulham, London
Time commitment
- Weekdays between 9am-5pm. We’re looking for someone to help out between one to two days a week, according to your availability.
Role reference
LN201
Closing date
Friday 27 December 2024
About the role
Description
As a Support and Progression Volunteer (SPV) you’ll be part of the staff team that supports young people in one of our Hammersmith hostels. You will contribute to creating a friendly and welcoming atmosphere within one of our hostels, dealing with enquiries, and provide access, information and contribute to support for residents. You will be supporting the housing staff to run a tight ship, helping with the day-to-day tasks and activities involved in running a Centrepoint service.
Summary
- Being a first point of contact for young people and visitors
- Supporting residents meetings
- Assisting with the ingress/egress to the property, ensuring that only young people and visitors known to the service are allowed in/out
- Assisting with the in/out post and distribution of post to appropriate people
- Helping with appointments for young people, including issuing appropriate reminders to them
- Administration duties e.g. letters to young people, Housing Benefit claims, supporting with reports and meeting notes, file maintenance, managing young people’s appointments, collecting service charges
- Young people consultation work (supporting residents meetings, organising surveys)
- Young people activities coordination – supporting the sitting up/access to, or facilitating activities for the young people to participate within the service or in the local area
Requirements
Volunteers should meet the following criteria:
- Ability to communicate confidently and clearly with young people, other volunteers and staff
- Ability to remain calm when involved with challenging individuals and situations
- Understanding of the issues – practical and emotional – facing young people
- Understanding of the importance of teamwork and a strong commitment to being part of a team
- Ability to develop a rapport with young people
- Good communication skills, written and oral-good telephone manner
- Able to use Microsoft Office
- A commitment to demonstrating Centrepoint’s values
- A commitment to complete the necessary volunteer training sessions
- Understanding of mental health and resilience to cope with a range of individualised coping mechanisms and outbursts
- Knowledge of provisional local to the service the role is based within
- Skills and confidence with supporting independent living skills, e.g. managing money, shopping on a budget, cooking
What we need from you
Before starting the role we will require the following:
- Undergo Centrepoint Enhanced DBS process – we are unable to accept DBS certificates from other organisations
- Provide a minimum of three forms of ID to support your DBS application
- Provide the name and contact information of two people who can provide a reference for you
- Undergo Centrepoint core induction training
- Undergo Coaching Mindset training within 6 months of commencing your role
You may also be required to undertake further role specific training courses throughout the duration of your volunteering role.
Support for volunteers
- Structured induction and training
- Ongoing support and supervision from the Volunteering Team
- Ongoing support and supervision from supervisor
- Access to further training
- Travel and other reasonable expenses reimbursed
How to apply
If you are interested in applying for this position, please complete our application form.
If you are having trouble completing the application form, or have any questions about the role, please contact volunteer@centrepoint.org.