Details for Receptionist role



Time commitment

  • Between Monday – Friday, 1pm – 5pm
  • The role is flexible in that one volunteer does not need to cover all shifts

Role reference


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About the role


As a volunteer Receptionist, you will be helping with a variety of tasks across all teams, with a focus on meeting and greeting visitors, staff, colleagues and young people as they enter the building. As well as helping with enquiries in person and/or via email/telephone, supporting staff and volunteers with other light duties, ranging from activities to supporting young people.


  • Managing people coming in and out of the building
  • Supporting teams with Health and Safety responsibilities
  • Collaborative work with support teams
  • Be familiar with emergency procedures in case of fire, serious accident or violence
  • Sort mail, maintain building calendar, plan travel, light administration duties such as filing and photocopying


Volunteers should meet the following criteria:


  • Ability to communicate confidently and clearly with young people, other volunteers and staff
  • Ability to remain calm when involved with challenging individuals and situations
  • Understanding of the practical and emotional issues facing young people
  • Understanding of the importance of teamwork and a strong commitment to being part of a team
  • Ability to develop a rapport with young people
  • Reliability, punctuality, and commitment to routine
  • Good communication skills, written and oral
  • Able to use Microsoft Office
  • A commitment to demonstrating Centrepoint’s values
  • A commitment to complete the necessary volunteer training sessions


  • Administration/Receptionist experience

What we need from you

Before starting the role we will require the following:

  • Undergo Centrepoint Enhanced DBS process - we are unable to accept DBS certificates from other organisations
  • Provide ID to support your DBS application
  • Provide the name and contact information of two people who can provide a reference for you
  • Undergo Centrepoint core induction training

You may also be required to undertake further role specific training courses throughout the duration of your volunteering role.

Support for volunteers

  • Structured induction and training
  • Ongoing support and supervision from the Volunteering Team
  • Ongoing support and supervision from your supervisor
  • Access to further training
  • Travel and other reasonable expenses reimbursed

How to apply

If you are interested in applying for this position, please complete our application form.

If you are having trouble completing the application form, or have any questions about the role, please contact