Supported Housing Volunteer (Brent & Harrow)

Role reference: LN107

Application deadline: 24 October 2021

Time commitment: Monday-Friday, 10.00am-3.00pm*

*For a minimum of 3 months: 3 - 15 hours per week. Days/shifts can be flexible depending on the volunteer’s availability. Each service has particular priority times that volunteer support will benefit it most effectively. Please clearly state your availability on your application.

As a Supported Housing Volunteer (SHV) you’ll be supporting a fast paced and ever changing environment. You will contribute to creating a friendly and welcoming atmosphere, dealing with enquiries, and provide access, information and contribute to support for residents. You will be supporting the housing staff to run a tight ship, helping with the day-to-day tasks and activities involved in running Centrepoint service.

Role Summary

  • Being a first point of contact for young people and visitors
  • Management of ingress/egress to the property, ensuring that only young people and visitors known to the service are allowed in/out.
  • Managing incoming communications via phone/email, ensuring communications are passed on appropriately and in a timely fashion
  • Managing in/out post and distribution of post to appropriate people
  • Managing appointments for young people, including issuing appropriate reminders to them.
  • Administration duties e.g. letters to the young people, Housing Benefit claims, supporting with reports and meeting notes, file maintenance, managing young people’s appointments, collecting service charges.
  • Health and Safety – joint inspections with staff and ensuring electronic and hard copy systems are in place.
  • Taking paperwork to the Housing Benefit office as and when required
  • Supporting the young people to go to appointments (i.e. doctors, job centre)
  • Researching information such as job opportunities, training and apprenticeship courses for and with young people.
  • Young people consultation work (supporting residents meetings, organising surveys)
  • Young people activities coordination – supporting the setting up/access to, or facilitating activities for the young people to participate within the service or in the local area.
  • Work cooperatively with other staff and volunteers
  • Observe and adhere to Centrepoint policies relevant to the team and be familiar with emergency procedures in case of fire, serious accident or violence.

Role Summary

  • Ability to communicate confidently and clearly with young people, other volunteers and staff
  • Ability to remain calm when involved with challenging individuals and situations
  • Understanding of the issues – practical and emotional – facing young people
  • Understanding of the importance of teamwork and a strong commitment to being part of a team
  • Ability to develop a rapport with young people.
  • Good communication skills, written and oral – good telephone manner.
  • Able to use Microsoft Word and Excel
  • A commitment to demonstrating Centrepoint’s values.

Support for Volunteers

  • Structured induction and training
  • Ongoing support and supervision from the volunteering team
  • Ongoing support and supervision from your supervisor
  • Individual development plan
  • Access to further training
  • Travel and other reasonable expenses reimbursed


If you are interested in applying for this position, please complete our application form. If you are having trouble completing the application form, or have any questions about the role, please contact

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