Learner Support volunteer

Our Centrepoint Works North team runs a number of programmes to help those who have experienced disadvantage to develop their skills and confidence with education and learning. 

We're currently looking for Learner Support volunteers in Sunderland and Teesside who will assist our tutors and offer support (individually and in small groups) to learners engaged in programmes to develop their functional skills and employability skills. 

What do Learner Support volunteers do? 

Learner Support volunteers provide learning and study skills support to people who are engaged in training and education with Centrepoint. These learners are working to improve their functional skills in Maths, English, and ICT, or may be engaged in other learning programmes. 

This role with the Centrepoint Works North team will be aiding the functional skill tutors and the employability tutors with the programmes they deliver. This includes helping the tutors to set up and manage classrooms, deliver elements of sessions, support individual learners with their learning goals, and finding opportunities to build positive relationships with the learners. 

There will also be opportunity for learners engaged in programmes to access coaching support from the Learner Support volunteers outside of structured sessions. This is where volunteers can have the most impact in empowering a learner, increasing confidence and ensuring retention and achievement.

Tasks and Responsibilities 

  • To assist the Centrepoint Works team with the delivery of a specific course or learning programme..
  • Support young people to increase their confidence with learning and independent study skills.
  • Providing literacy and numeracy support where required.
  • Utilise directive and non-directive coaching approaches as appropriate
  • Adhere to administrative requirements of the role.
  • Attend supervision sessions and relevant additional training.
  • Be accountable and represent Centrepoint appropriately.

Volunteers should meet the following criteria


  • Good levels of literacy and numeracy.
  • An understanding of different learning styles and methods to support learning.
  • IT competent – able to use Excel, Word and Outlook effectively.
  • Able to engage, motivate and inspire.
  • Able to communicate confidently and clearly with learners, other volunteers and staff.
  • Able to remain calm when involved with challenging individuals and situations.
  • Understanding of the issues, practical and emotional, facing young people and those experiencing disadvantage.
  • Understanding of the importance of teamwork and a strong commitment to being part of a team.
  • Be reliable and have a positive outlook.
  • A commitment to demonstrating Centrepoint’s values.


  • Experience of working with homeless people and/or experience of homelessness.
  • Experience of working with socially excluded people.
  • Knowledge of different qualification/course requirements
  • Have an awareness of coaching methods and models.

Support for volunteers 

Volunteers receive the following support throughout their volunteering:

  • Structured induction and training.
  • Ongoing support and supervision from the Volunteering team.
  • Ongoing support and supervision from your supervisor.
  • Access to further training.
  • Travel and other reasonable expenses reimbursed.

If this sounds like the opportunity for you, please complete the application form 

All applications are assessed against the criteria listed above. Successful applicants will be invited to an interview and all successful candidates will be subject to a reference and a DBS check and required to attend a training session.

For more information please email



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