Independent Living Advisor (ILA) volunteer

Role reference: LNILA (for London) or MNILA (for Manchester) 

Application Deadline: 24 October 2021

Team: Independent Living Programme                                                    

Time Commitment: 1- 2 hours per week, per resident

The role will support Centrepoint’s Independent Living Programme which enables young people to take their first step on the path of independence, by securing a home and full time employment or an apprenticeship. This is Centrepoint’s most ambitious and transformative programme to date that will provide 300 homes for young people that are linked with jobs and building a career.

What do Independent Living Advisor volunteers do?

As an Independent Living Advisor you will support and empower a young person on their journey through Centrepoint’s Independent Living programme by building trusting relationships with the young people, engaging them in positive discussions that will help them to progress their independent living plan. 

Tasks and Responsibilities

  • To provide emotional and practical support and guidance to residents who are living independently for the first time
  • To develop and maintain positive relationships with young people and provide support
    with a variety of needs (depending on the individual) e.g. budgeting, paying bills, household issues
  • To engage the young person in goal setting and action planning and provide career advice and encouragement
  • To coach the young person and develop self-confidence and support motivation

Volunteers should meet the following criteria:


  • Be committed, reliable, responsive and flexible
  • Have excellent communication and interpersonal skills and the ability to work with a diverse range of backgrounds
  • Demonstrate a resolute approach to problem solving
  • Ability to work independently, on own initiative and without constant supervision
  • Ability to communicate confidently and clearly with young people, other volunteers and staff
  • Ability to remain calm when involved with challenging individuals and situations
  • Understanding of the issues – practical and emotional – facing young people
  • Understanding of the importance of teamwork and a strong commitment to being part of a team
  • Ability to develop a rapport with young people.
  • Good communication skills, written and oral – good telephone manner.
  • A commitment to demonstrating Centrepoint’s values.


  • Experience of working with homeless people and/or experience of homelessness.
  • Understanding of GDPR and confidentiality of information

Volunteers receive the following support throughout their volunteering:

  • Structured induction and training
  • Ongoing support and supervision from the volunteering team
  • Ongoing support and supervision from your supervisor
  • Access to further training
  • Travel and other reasonable expenses reimbursed


If you are interested in applying for this position, please complete our application form. If you are having trouble completing the application form, or have any questions about the role, please contact

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